Auto Repair · Body & Collision · Tire & Wheel · Fleet Service

Find Out Where Your Shop Is Leaving Money on the Table

Tell us what you are using and how it is working. We will show you where the gaps are and what they are actually costing you.

⏱ About 5 minutes 📋 5 areas covered ✓ See results instantly
Your Shop
1 of 5
Shop Management System
What software manages your repair orders and shop? Select all that apply
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Mitchell 1 Manager SE
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Tekmetric
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Shop-Ware
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Shopmonkey
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R.O. Writer
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AutoFluent
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CCC ONE
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Paper ROs only
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Other
How well does it serve you?
Server goes down, shop stops
Works, but limited remote access
Mostly good, some gaps
Fully cloud, runs well
Accounting
What accounting software are you using? Select all that apply
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QuickBooks Online
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QuickBooks Desktop
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Xero
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Spreadsheets only
Inspections & Customer Authorization
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Digital Vehicle Inspection
How do your technicians document and share inspection findings? Select all that apply
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AutoVitals
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Bolt On Technology
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Tekmetric DVI (built-in)
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Shop-Ware DVI (built-in)
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Paper MPI checklist
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Tech tells advisor verbally
What percentage of vehicles get a full inspection?
Under 30%
30 to 60%
60 to 80%
Over 80%
Repair Authorization
When additional work is found, how do you get customer approval? Select all that apply
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Digital auth (timestamped)
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Text with written estimate
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Email estimate
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Phone call only
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In-person verbal only
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No formal process
Parts & Revenue
3 of 5
Parts Ordering
How do you order parts? Select all that apply
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PartsTech (multi-supplier)
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Nexpart (multi-supplier)
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One main supplier
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2-3 suppliers, call each
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Dealer OEM only
Do you have a tiered parts markup matrix configured?
Yes, tiered by part cost
Flat % on everything
Price by feel
Not sure what we use
Average Repair Order
Do you know your current Average Repair Order (ARO)?
Yes, I know it exactly
Roughly, not exact
Not really
No idea
Communication & Phone
4 of 5
Customer Status Updates
How do customers find out when their car is in the bay and when it is ready? Select all that apply
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Auto text via SMS platform
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Bolt On / third-party texts
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Advisor texts manually
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Customer calls to check in
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No proactive updates
How many calls does your shop miss in a typical week?
Under 5
5 to 15
More than 15
We don't track this
Your Team & Pain Points
5 of 5
Technician Compensation
How do you calculate flat rate / flag rate technician pay each week?
Automatically via SMS platform
Manual spreadsheet weekly
We pay hourly, not flat rate
Mix of both
Current technician situation
Fully staffed
1-2 positions open
3+ positions open
High turnover, constant hiring
What Is Keeping You Up at Night
Select your biggest current frustrations Select all that apply
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Finding and keeping good techs
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Growing revenue without more cars
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Parts costs eating margin
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Missed calls / phone coverage
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Flat rate pay disputes
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Customer disputes over repairs
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Software not connecting
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No visibility when off-site
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Everything depends on me
E-Verify Compliance
Florida SB 1718 -- if you have 25 or more employees, is E-Verify being used for every new hire? Multi-bay shops with full staff can approach or exceed 25 employees
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Yes -- E-Verify runs within 3 business days of every hire, results retained 3 years
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Under 25 employees -- not required, monitoring headcount in case of growth
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25 or more employees and E-Verify is not consistently in use
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Not sure of headcount or current E-Verify status
Business Continuity
If a storm watch went up tomorrow and you had to evacuate by Thursday -- which of these would your business still have running on Friday? Select all that apply -- post-storm surge makes this especially relevant
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Automated customer emails going out (sequences, notifications, follow-ups)
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New customer inquiries or leads still being captured (online form, booking system)
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A pre-built closure notification ready to send to my customer list in one click
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All vendor and supplier contacts accessible from somewhere other than my personal phone
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None of these -- my operation requires me to be physically present to keep running
About Your Shop

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